Contacts and providers
We help you find the right person, put your enquiry in clear words and get ready what you need to say.
Private phone service · United Kingdom
Parcel, contract or complaint? We sort out your enquiry by phone
Not sure who to call? virtualasist.co.uk helps you make sense of the problem, find the right contact and work out the next step.
- Clear help, without a long search
- Help with day-to-day matters, who to contact and getting things sorted
Not a government body or an official organisation. An independent service. We are not the customer services team of any provider, brand or company.
Sort out your enquiry by phone
A lost parcel, a contract to cancel or a complaint to draft? Call us. We help you find the right person and the next step.
Call our teamTypical enquiries we handle by phone
From parcels and deliveries to contracts, cancellations and complaints, you explain the problem and we help with what to do, who to contact and the next steps. A private service, not a company’s customer services team.
Appointments and admin
Help with appointments, bookings, reminders and the smaller jobs of day-to-day life.
Parcels and deliveries
Help with tracking a parcel, delivery problems, returns, collection points and getting in touch with the courier.
Travel and getting around
Help with trains, buses, flights, places to stay, rebooking, cancellations, delays or lost property.
Contracts, subscriptions and cancellations
Help with cancellations, cooling-off rights, contract questions, switching provider and subscriptions.
Bills and complaints
We help you make sense of a bill, a direct debit or an order, and put a complaint in plain English.
Documents and who to contact
We help you work out who to contact and which papers to have ready. We do not send applications for you.
Help on the phone
If you do not know where to start, we go through the problem with you and set out the next steps.
Talk through your enquiry
We help you find the right next step.
Still unsure? One call is enough — we will work through it with you.
Call our teamHow a call with virtualasist.co.uk works
You call us
You briefly explain what you need help with.
We make sense of your enquiry
We ask a few clear questions and work out what matters next.
You get clear next steps
We help you see who to contact, what you need and how to put your enquiry into words.
You come away knowing what to do
Instead of a long search, you get clear help on the phone.
Typical situations we help with
I cannot find the right contact.
My parcel has not arrived.
I want to cancel a contract.
I need help with a complaint.
I do not know which organisation deals with this.
I need help booking an appointment.
I want to put a complaint in clear words.
I have a bill or a direct debit I do not understand.
I want to check before I do the wrong thing.
Important to know
virtualasist.co.uk is an independent service. We are not a government body, an emergency call centre, or the official customer services team of any brand or company. We help you get things in order, explain the next steps and work out what to say.
- No legal advice
- No medical advice
- No financial advice
- We do not handle emergencies
- We cannot promise what another organisation will decide
- We do not speak for companies or public bodies
Emergency
In an emergency, call 999 straight away. If you are in danger, or a crime is happening now, call the police or the emergency services.
For free government services and official information, visit gov.uk.
Who should you call — and what should you do next?
One call is enough. We sort out your enquiry and show you a sensible next step. Call us on 0345 031 3400.
- Calls to 0345 031 3400 are charged at your provider’s standard rate. We do not apply extra charges or special rates for the call. Private telephone guidance service.
- Do not share confidential personal, financial or official data with an external service.